Last Updated: September 7, 2026
Services Walay ("Services Walay", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you provide when using our website.
This Privacy Policy explains how we collect, use, store, protect, and disclose information when you visit or interact with serviceswalay.com (the "Website"), request information about our services, submit an enquiry, or book a site visit through our Website.
By using our Website, you acknowledge that you have read and understood this Privacy Policy.
1. About Services Walay
Services Walay provides construction, renovation, interior, exterior, woodwork, aluminium, metalwork, décor, repair, and related services primarily for customers in Islamabad, Rawalpindi, and surrounding areas.
Our Website allows visitors to:
- Browse our services
- View completed projects and portfolio work
- View before-and-after project images
- Read customer reviews and testimonials
- Learn about our working process
- Submit enquiries
- Contact us through available communication channels
- Book a site visit
- Select a service
- Select an available date and time
- Submit personal and project information
- Receive information relating to their booking or enquiry
- Interact with our advertising and marketing campaigns
2. Information We Collect
We may collect information that you voluntarily provide to us as well as certain information that is automatically collected when you use our Website.
2.1 Information You Provide
When you submit an enquiry or book a site visit, we may collect information such as:
- Full name
- Email address
- Phone number
- Address
- City
- Project location
- Selected service
- Preferred appointment date
- Preferred appointment time
- Notes or project requirements
- Other information that you voluntarily provide through our forms
Please do not submit passwords, payment card information, identity documents, or other sensitive information through general enquiry or booking forms unless specifically requested through an appropriate secure process.
2.2 Site Visit Booking Information
Our Website may use a third-party appointment booking system, including Amelia, to allow customers to schedule site visits.
When you book a site visit, information associated with the booking may include:
- Your selected service
- Appointment date
- Appointment time
- Name
- Phone number
- Address
- City
- Notes or project requirements
- Booking status
- Other information entered into the booking form
This information is used to process and manage your site visit request and to communicate with you regarding your appointment.
3. How We Use Your Information
We may use the information we collect for the following purposes:
Providing and managing services
We may use your information to:
- Process site visit requests
- Schedule appointments
- Confirm, modify, or cancel appointments
- Contact you regarding your booking
- Understand your project requirements
- Arrange site assessments
- Prepare quotations or proposals
- Provide requested construction, renovation, interior, exterior, woodwork, or other services
- Respond to enquiries
Communication
We may use your contact information to communicate with you regarding:
- Your enquiry
- Your site visit
- Appointment confirmations
- Appointment changes
- Project requirements
- Quotations and proposals
- Service-related information
- Other communications directly related to your request
Website improvement
We may use technical and usage information to understand how visitors use our Website and to improve:
- Website functionality
- User experience
- Page structure
- Content
- Service pages
- Booking process
- Website performance
Marketing and advertising
Where permitted by applicable law, we may use information about Website interactions to measure and improve our advertising campaigns and to understand which services and marketing channels generate enquiries and site-visit bookings.
4. Google Analytics
Our Website may use Google Analytics 4 (GA4) to understand how visitors interact with our Website.
Google Analytics may collect information such as:
- Pages visited
- Website interactions
- Approximate location
- Device type
- Browser information
- Traffic source
- Referral information
- General engagement information
- Events associated with interactions on our Website
We may configure Google Analytics to measure actions such as:
- Service selection
- Starting the booking process
- Reaching the checkout or confirmation stage
- Completing a site-visit booking
- Other Website interactions
We use this information primarily in aggregated or statistical form to understand Website performance and improve our marketing and services.
We do not intentionally send your name, email address, phone number, home address, project address, or notes containing personal information to Google Analytics as analytics event data.
Google may process information according to its own privacy policies and terms.
5. Google Ads
We may use Google Ads and related Google advertising technologies to advertise Services Walay.
These technologies may allow us to:
- Measure the effectiveness of advertisements
- Understand which advertisements generate Website visits
- Measure enquiries and site-visit bookings
- Create advertising audiences where permitted
- Improve the relevance and effectiveness of our advertising campaigns
Google may use cookies or similar technologies to recognize browsers or devices and measure advertising interactions.
Advertising-related information is processed according to Google’s applicable policies and privacy practices.
6. Facebook and Instagram Advertising
We may use Meta Platforms, including Facebook and Instagram advertising technologies, to promote Services Walay and measure advertising performance.
These technologies may allow us to:
- Measure visits resulting from Facebook or Instagram advertisements
- Measure conversions and enquiries
- Understand campaign performance
- Build or use advertising audiences where permitted
- Show relevant Services Walay advertisements to people who have interacted with our Website or advertising
Meta may use cookies, pixels, or similar technologies for these purposes.
The information processed by Meta is subject to Meta’s applicable privacy policies and settings.
7. Cookies and Similar Technologies
Our Website may use cookies and similar technologies.
Cookies are small files stored on your device that can help websites remember information and understand how visitors interact with them.
We may use cookies for purposes including:
Essential cookies
These may be necessary for:
- Website functionality
- Security
- Navigation
- Booking functionality
- Form functionality
- Session management
Analytics cookies
These may help us understand:
- How visitors use the Website
- Which pages are viewed
- How visitors navigate through the Website
- How our Website performs
Advertising cookies
Where applicable, these may help us:
- Measure advertising campaigns
- Understand advertising conversions
- Build advertising audiences
- Deliver or measure relevant advertisements
You can control or restrict cookies through your browser settings. Disabling certain cookies may affect the functionality of some Website features, including booking or interactive features.
8. Contact and Enquiry Forms
Our Website may contain contact forms, enquiry forms, service enquiry forms, or other forms that allow you to communicate with us.
Information submitted through these forms may include:
- Name
- Phone
- Address
- City
- Service requirements
- Project details
- Notes
- Other information voluntarily submitted by you
We use this information to respond to your enquiry and provide the requested service or information.
We do not sell the personal information submitted through our forms.
9. Amelia Booking System
Our site-visit booking functionality may be provided through Amelia, a WordPress appointment booking system.
Amelia may process information required to create and manage your appointment.
Depending on the booking configuration, this may include:
- Customer name
- Email address
- Phone number
- Address
- City
- Selected service
- Appointment date
- Appointment time
- Notes
- Booking status
The booking information may be stored within our Website’s database and/or processed by third-party systems required to provide the booking functionality.
We use the information collected through Amelia to manage appointments and communicate with customers.
10. Site Visit Fees and Payments
Services Walay may charge a fee for certain site visits or services.
Where payment is collected directly through the Website, payment information may be processed by an applicable third-party payment provider.
Services Walay does not intentionally store complete payment card numbers or security codes on its Website unless explicitly stated otherwise.
Where payment is made on-site rather than online, we may record information necessary to manage the relevant booking or transaction.
Payment providers may process your information according to their own privacy policies and terms.
11. WhatsApp, Phone, Email and Other Communication Channels
Our Website may provide links or contact options for services such as:
- Telephone
- Social media
- Other communication platforms
If you choose to contact us through one of these services, the information you provide may be processed by that third-party platform in accordance with its own privacy policy.
For example, if you contact Services Walay through WhatsApp, your conversation and information may be processed by WhatsApp/Meta according to their applicable policies.
Services Walay is not responsible for the privacy practices of third-party communication platforms.
12. Project Images and Portfolio Content
Services Walay may display photographs, videos, project information, before-and-after images, and other portfolio content on the Website.
Where project-related images or information identify or could reasonably identify a customer, property, or private location, we aim to use such content appropriately and with the necessary permission where required.
If you believe that an image or project information displayed on our Website contains personal information that should not be publicly displayed, please contact us using the contact details provided below.
13. Information Collected Automatically
When you visit our Website, certain technical information may be collected automatically.
This may include:
- IP address
- Browser type
- Device type
- Operating system
- Referring website
- Pages visited
- Date and time of visits
- Approximate geographic information
- Website interaction information
- Technical information relating to Website performance
This information may be used for:
- Security
- Website administration
- Analytics
- Troubleshooting
- Performance monitoring
- Advertising measurement
- Improving the Website
14. How We Share Information
We may share information with service providers and third parties where reasonably necessary to operate our Website and provide our services.
These may include providers involved in:
- Website hosting
- Website security
- Appointment booking
- Analytics
- Advertising
- Email delivery
- Communication
- Payment processing
- Website performance
- Technical support
Examples may include services such as Google Analytics, Google Ads, Meta/Facebook/Instagram, Amelia, hosting providers, and other technology providers used by Services Walay.
We do not sell or rent your personal information to third parties.
We may also disclose information where necessary to:
- Comply with applicable law
- Respond to lawful requests
- Protect our rights or property
- Prevent fraud or abuse
- Protect the security of our Website
- Protect the safety of our customers, employees, or others
15. Third-Party Websites
Our Website may contain links to third-party websites, including:
- Google services
- Maps
- Other social media platforms
- External service providers
These websites operate independently from Services Walay and have their own privacy policies.
We encourage you to review the privacy policy of any third-party website you visit.
Services Walay is not responsible for the privacy practices, content, security, or policies of third-party websites.
16. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, misuse, or destruction.
However, no website, server, online communication system, or method of electronic storage can be guaranteed to be completely secure.
Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.
17. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Managing bookings
- Responding to enquiries
- Providing services
- Maintaining business records
- Resolving disputes
- Meeting legal or regulatory requirements
- Maintaining appropriate accounting and transaction records
- Improving our services and Website
The retention period may vary depending on the type of information and the purpose for which it was collected.
18. Your Choices
Depending on the circumstances and applicable law, you may have choices regarding your personal information.
You may:
- Choose not to provide optional information
- Contact us regarding information we hold about you
- Ask us to correct inaccurate information
- Ask us about how your information is being used
- Request deletion of information where applicable
- Manage cookies through your browser settings
- Adjust advertising preferences through relevant advertising platforms
Some information may need to be retained where we have a legitimate business, legal, accounting, security, or contractual reason to do so.
19. Children's Privacy
Our Website and services are not specifically directed toward children.
We do not knowingly collect personal information from children for marketing purposes.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.
20. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
- Our services
- Website functionality
- Booking systems
- Analytics technologies
- Advertising technologies
- Legal or regulatory requirements
- Third-party service providers
- Our privacy practices
When we make changes, we may update the “Last Updated” date at the top of this page.
We encourage you to periodically review this Privacy Policy.
21. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the way Services Walay handles your personal information, please contact us.
Services Walay
Website: serviceswalay.com
Email: serviceswalay7991@gmail.com
Phone: 03355719978
WhatsApp: +923355719978
Service Area: Islamabad, Rawalpindi & surrounding areas, Pakistan
22. Consent and Acknowledgement
By using serviceswalay.com, submitting an enquiry, or using our site-visit booking functionality, you acknowledge that you have read this Privacy Policy.
Where consent is required for particular cookies, analytics, advertising, or other processing activities, we will seek consent through appropriate mechanisms where applicable.
You may contact Services Walay if you have questions about how your information is collected or used.